Customer Service
At Survival Knives, customer service is important to us. Rest assured we are here to help! Please contact us with any questions, comments, or concerns that you have.
What Would You Like To Do?
Contact Us
Check My Order Status
Check Order History
Reset a Forgotten Password
Get Warranty Information
Return An Item
Frequently Asked Questions
Website Info
Who runs this website?
This website originally began as a side project dedicated to carrying the highest quality survival knives. Survivalknives.com is now owned and operated by BladeHQ LLC, and is a full time business with a brick and mortar store.
What kind of knives do you sell?
Our selection is mostly survival knives (hence the name Survivalknives.com). We carry all the major brands of survival knives. Benchmade, Buck, Chris Reeve, ESEE, Fallkniven, SOG, TOPS and more! If it's a top tier survival tool, then chances are we have it.
Do you sell anything else besides survival knives?
Yes! We carry several other types of survival products: EMERGENCY KITS, FLASHLIGHTS, WATCHES, and LIGHTERS.
Why should I buy a knife from you as opposed to some other seller?
With so many choices available for buying knives this is a great question. Here's our take:
We really care about our customers and the quality of our service. Without customers we don't exist. We always try to answer your email questions, if there's a problem we'll take care of it and we will never leave you hanging. This is not to say things will always be perfect, but we'll get it right in the end.
Our store is owned by a guy who really loves knives; It not a turn key money making machine. When your business is founded on passion it shows.
We stock the items we sell in our store. We've actually got them sitting right here, ready to ship. When you order we pull them off the shelves and ship them. You don't have to wait, wonder or worry.
Our prices are competitive, our inventory is massive, our staff is friendly and knowledgeable, we have a physical store (this allows us to be authorized dealers for most of the products we carry), and we love you (yes, we love you).
Whats the quality like on the knives you sell?
This site has the best of the best. Anything on this site is first rate. Sure, there will be some $25 knives floating around, but we don't believe that something good always has to cost as much as an organ transplant. Remember the old saying though: You get what you pay for. If a knife costs more, it's probably because it's better. If you have questions about a specific knife just DROP US A LINE!
Can I advertise on your site?
We think advertisements make websites gross. So... no. We don't allow advertising.
Can I link to your site?
Certainly. If we think your website will be of interest to our customers (and it isn't in direct competition with us) well be happy to link back to you on our LINKS page.
Whats your favorite knife?
That's a tough question. We're going to have to go with... all of them.
I like your website. What software are you using?
The SurvivalKnives.com software is custom designed and programmed from the ground up. It's the product of years of blood, sweat, tears and some crying.
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Order Status
Has my order shipped?
If all of your items were in stock when you ordered, and you ordered more than 36 hours ago (excluding weekends), your order has probably been shipped. You can check your order status HERE. If some of the items were actually not in stock (unlikely, but it happens), it is possible that your order has been delayed. If this is the case you will be contacted by a customer service rep. If you need more information, please CONTACT US.
How do I change quantities or cancel an item in my order?
If you need to change any quantities or cancel your order, please CONTACT US before the order ships. Once an order has been packed and shipped it cannot be changed or cancelled (in which case you will need to follow the instructions for exchanges and returns).
How do I track my order?
Once an order is filled, an email with tracking information is sent to your email address. Orders can be tracked by clicking the appropriate link in the shipment email. If we don't have an email address on file or if you did not receive an email shipment notification please CHECK YOUR ORDER HISTORY for shipment information.
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Order Problems
My order never arrived.
If your order is missing there are several possibilities:
When we send your order, the package requires a signature. If you are unable to sign for the package it is generally held by the shipping company until it can be signed for.
Sometimes when an order is placed the credit card is declined. If this is the case then the order will not be shipped. You will be contacted by email, but you can also check your account to see if your order shows up in the Order History.
An item is missing from my shipment.
If an item is missing from your shipment, please CONTACT US for assistance. Please have your order number available if possible.
An item in my order is broken.
If an item in your order is broken, please CONTACT US within 72 hours of receiving the item. Please have your order number available if possible.
I received the wrong item.
If you received the wrong item, please CONTACT US within 72 hours of receiving the item. Please have your order number available if possible.
What is your return policy?
Returns are accepted, as long as they are done within 10 business days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). You must obtain a Return Authorization before shipping your item back, or your return will not be accepted. To obtain a Return Authorization, please CONTACT US.
You are responsible for shipping the item back to us in brand new, unused condition. There is a 15% restocking fee on non-defective items to offset lost shipping, credit card and labor costs. Once we receive the item we will issue a refund. Your refund will be issued in the same form payment was received unless other arrangements have been made. We do not reimburse shipping costs (unless the mistake is ours and the buyer requests a refund). We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
Can I exchange an item if I don't like it?
Exchanges are welcome as long as they are done within 10 days. You must obtain a Return Authorization before shipping your item back, or your exchange will not be accepted. To obtain a Return Authorization, please CONTACT US. There are no restocking fees for exchanges for items of equal or greater value, although shipping charges do apply. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
How do I return an item?
If you need to make a return, please CONTACT US within 10 days of receiving your order for a Return Authorization. We will give you further instructions about how to ship your item back at that time.
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My Account
How do I create an account?
1) Click HERE
2) Select "No, I am a new customer."
Then, simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information (click HERE).
How do I edit my account information?
1) Click HERE
2) Select "Yes, I have a password:"
Then, enter your password. You will be able to edit your information. Simply click on the "Change" link next to any piece of information you wish to change.
I forgot my password.
If you forgot your password, please click HERE. You will be sent your password to your email.
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Shipping Policy (click HERE for complete shipping information)
How much is shipping?
Shipping is free for any purchase. Order one knife and the shipping cost is free. Order 30 knives and it's still free. We like things simple.
When will my order ship?
Your order will be shipped within 36 hours (excluding Saturdays, Sundays, and federal holidays). If your item is not in stock, we will notify you by email.
How long will it take my order to arrive?
Delivery to anywhere in the continental United States should take 4 business days or less (excluding Sunday). Shipments to Hawaii and Alaska may take an extra couple of days.
Do you ship internationally?
The items we offer for sale on this website are only for sale in the USA.
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Guarantees
Low Price Guarantee
We try to have the lowest prices around. Because of this, if you find a lower price, we guarantee we'll be happy for you!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
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Pricing and Billing
What forms of payment do you take?
Credit Card: We accept Visa, Mastercard, Discover and American Express.
Money Orders or Checks: We gladly accept all types of money orders and personal or business checks (you may also send cash at your own risk). Checks take between 5 and 10 days to clear. Please contact us to make sure the item you are interested in is in stock. Send checks or money orders to:
Survival Knives
400 S. 1000 E. Suite E1
Lehi, UT 84043
Do I have to pay sales tax?
If you are located in Utah you will have to pay sales tax.
I have a question on my charges.
Please contact customer service for further assistance.
I need a copy of my receipt/invoice.
If you need a copy of your invoice, please contact customer service.
When will my credit card be charged?
When you place an order, your credit card will be authorized for the total amount of your order. Your card will not be actually charged until your order ships.
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Buyer's Guide
How do I find my product?
To find the item(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located to the left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Does your stock rotate?
Yes.
Do you offer discounts on large orders?
Orders over $1000 may be eligible for a discount. For more information, please contact customer service.
Do you offer gift certificates or coupon codes?
We do not offer gift certificates or coupon codes at this time.
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